It is fair to say that The Uk government does not have a pain free record of implementing successful IT projects and one of the latest ones, the Road Traffic Accident Insurance claims Portal is no exception.

The idea behind the Portal is that it will significantly speed up the processing and payment of low cost claims by digitising and streamlining communications between Claimant lawyers, insurers and compensators  leading to all claims being resolved with the new time limit of fifteen days, instead of the previous sixty to ninety days.

However, the implementation of the portal was so rushed that the data interface specifications were still in a state of flux when it went live on the 30^th of April and this led to the suspension of  new registrations for several day as soon as it went live to sort out the mess. Even when operational again, users discovered that the manual data entry through the data collection screen was a very laborious and error prone problem, taking an average of  30 minutes per claim and processing errors in the portal have been discovered by around fifty organisations. Such was the degree of unhappiness of the user community that they formed their own 'protest group' on the leading business networking Linkedin'. A typical comment from a disgruntled user commented that the development of the portal was ‘like the blind leading the blind’ and 'The portal people have been fobbing us off forever, saying it’s all in hand’.

Leading independent solutions provider Zylpha, who specialise in providing integration, connectivity and security  solutions for Case Management systems, had the foresight to predict the need to develop a direct web based integration solution that extracts and updates the required information from an underlying Case Management system such as SolCase or Visualfiles and were  flexible and responsive enough to maintain alignment with the shifting  interface  specifications throughout the early 'switch on' period.

As a direct result, Zylpha is now the leading independent provider of connectivity solutions to the Portal and at the time of writing has nine organisations using it's Rapid RTA solution. Zylpha's users have now processed many hundreds of claims through the Portal and Paul Hinchliffe, Practice Manager and co-founder at Bott & Co commented;