nFlow, have announced that Ashfords has completed the roll out of
nFlow digital dictation to 350 users throughout its 6 offices in the South West.

The decision toselect nFlow was largely based on the software’s unique ability to use distributed audio stores
and localised caching in a thin client environment. This allowed Ashfords to run their DDS
solution entirely in a Terminal Services environment on link speeds that called in to question the
viability of competing solutions. The installation is believed to be biggest Terminal Services
installation of its kind and once again reinforces the unique strength nFlow have in enabling
digital dictation to work in a thin client environment without requiring upgrades or affecting user
experience.

Phase One of the project involved full roll out to 240 users with phase two then rolling out to a
further 110 users. Prior to reviewing nFlow Ashfords believed they would need to install a digital
dictation solution in their Tiverton office on the standard Windows desktop because of the
available bandwidth or incur more cost by upgrading the link. nFlow DD’s ability to have
distributed audio stores in the thin client environment gave the firm the option to run a rich
application in their Terminal Services environment without incurring link upgrade costs. It has also
demonstrated that the bandwidth availability, in the case of sudden peak loads on the link, does
not impact user experience by introducing latency or audio degradation.

Ashfords have also installed the telephony dictation interface (TDI) component of the nFlow
Mobile Suite for remote workers. This allows them to use any phone to call in and record
dictations that get routed immediately for typing as soon as complete.